Building Colleague Engagement While Building New Mercy Health Medical Center

August 2, 2018 5:37 pm

More than 700 Colleagues Participate in 90 Tours of New Medical Center While Under Construction

Over the course of a few months, Nick Strait, MSN, MBA, RN, NEA-BC, director Clinical Consolidation, Mercy Health Muskegon, led more than 90 tours for colleagues, leading them through all 10 stories of the new facility. Tours began on the fourth floor, and participants were allowed access to each floor, including the new Emergency Department and surgical suites. For safety, tours began in the late afternoon, after construction crews had wrapped up for the day.



Nick Strait shows colleagues the mock-up room in the new medical center during a tour on June 12, 2018. Sticky notes indicate where items are planned to be placed in the future.

During the tours, colleagues were most impressed with the “little things,” according to Strait. “Things like the larger elevator sizes and the windows in every room were the features most remarked upon by our colleagues who toured the facility.”

Timothy Gawronski, PA-C, SFHM, of Specialists in Hospital Medicine, toured the new medical center three times with Strait to gain perspective on how the new facility will change his practice with patients.

“We will be able to provide our patients an environment that will aid in their recovery, with the biggest impact on our patients being the private patient rooms and the family areas,” said Gawronski, who was grateful for the chance to walk through the building during construction to see it all come together. “It’s 95 percent of what we created together and developed as a team. The building’s size is really impressive, and to actually walk through the new medical center and just see how expansive it is was an experience.”

Although the colleague tours have been temporarily suspended so that construction crews can work longer throughout the evening, the excitement among colleagues and the community will only keep building from this point forward.

During tours of the new medical center, colleagues were treated to sky-high views of Muskegon.

“This is a long time coming to our community and our region,” said Gawronski. “Our patients really deserve this state-of-the-art medical center.”

To view more of what is happening with the new medical center in Muskegon, please visit


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