On Tuesday, May 8, Trinity Health’s President and COO Mike Slubowski and Senior Vice President of Finance Cindy Clemence came to Mercy Health West Michigan to participate in a Performance Excellence Gemba Visit. Their primary purpose was to see the Trinity Health Leadership System in action.
Beginning in Grand Rapids on Mercy Health Saint Mary’s Campus, Clemence and Slubowski were welcomed by senior leaders, clinicians and other colleagues as they observed the Trinity Health Leadership System in action in various departments. In addition, Clemence and Slubowski toured the Mercy Health Physician Partners Innovative Primary Care (IPC) office, where they were briefed on Medical Group and Provider Services by Mercy Health Physician Partners (MHPP) Executive Medical Director for Primary Care and Strategic Development Fred Reyelts, MD.
“The biggest take-away for me from this morning’s visit was the cultural work that was done in every area to engage colleagues and really make all of the innovative work come alive,” said Slubowski.
Clemence reflected on her morning, as well: “For me, the biggest take-away is creating a culture of learning and experimentation — recognizing that some experiments will fail — and really focusing on standard work with the teams.”
Moving on to Muskegon in the mid-afternoon, Clemence and Slubowski were greeted at Mercy Health Health Pavilion by members of the Senior Leadership Team, who conducted a review of Strategy Deployment and Visual Management, along with A3 Thinking. The culmination of their visit was a tour of the new 10-story, $291 million Mercy Health Medical Center on the Mercy Campus, scheduled to open in late summer 2019.
Following the tour in Muskegon, Slubowski made this observation: “The Leadership System has really become part of the culture of engagement and improvement at Mercy Health Muskegon. It was very inspiring to see significant progress and excitement among team members. It is definitely making a difference for our colleagues, patients and community!”