Nurses’ Job Satisfaction Increases, Thanks to Unique Partnership Between HR and Nursing

November 17, 2017 6:45 pm

Megan Nguyen and Lisa Livingston present at national conference on exemplary retention rates and improved nursing job satisfaction at national conference in September 2017.

Mercy Health Saint Mary’s sees a 10.3 percent improvement in nurse’s satisfaction with their chosen specialty; turnover rates drop 15.5 percent

“Newly graduated nurses are expressing improved satisfaction with their chosen specialty, thanks to a unified front between Human Resources and hiring nurse managers,” said Nursing Coordinator Theresa McGuire, MSN, RN-BC.

Due to the unique collaboration between HR and nursing and a tool called, Prophecy Assessments, “Talent Acquisition focuses on what they do best, by hiring the best talent for the organization,” continues McGuire. “Nursing leadership then uses the information we obtain from the Prophecy Assessments tool to ascertain the nurse’s knowledge, personality and interpersonal skills to place the nurse in the best specialty for him or her.”

Determining an appropriate fit for a nurse’s specialty immediately is vital, as “each specialty has its own unique culture and personality,” said McGuire.

The Prophecy Assessments tool has been used at Mercy Health since 2014.  

Retention rates within nursing at Mercy Health Saint Mary’s have been above national benchmarks for over a decade, and since the Prophecy Assessments started, turnover rates have dropped 15.5 percent. Additionally, there has been a 10.3 percent improvement in nurse’s satisfaction with their chosen specialty at Mercy Health Saint Mary’s. To track how well the Prophecy Assessments process works, nurses take the Casey-Fink survey, a valid and reliable tool, six months post-hire and again at 12 months.

This continued improvement serves as a testament to Mercy Health’s commitment to engaging and empowering colleagues.

To present on these findings to a national audience, Talent Acquisition Specialist Lisa Livingston and Regional Team Lead/ Sr. Talent Acquisition Specialist Megan Nguyen represented Mercy Health at the Annual American Society for Healthcare Human Resources Administration (ASHHRA) Conference in Seattle, Washington, on September 18 and 19, 2017.

The presentation, created by McGuire, Livingston, Julie MacFarland, BA, PHR, Kristy Todd, DNP, FNP-BC, RN-BC, and Shana Welch, BSM, SHRM-SCP, was titled “HR and Nursing Partnering to Improve RN Job Fit and Satisfaction,” and showcased how nurses have collaborated with Human Resources to attract and retain top nursing talent.

Thanks to Nguyen and Livingston for presenting!

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