The Living Our Values Experience Will Create a Common Culture Across All of Our Ministries

November 13, 2017 8:29 am

By now some Mercy Health colleagues may have heard from others about their “Living Our Values Experience.”

That’s because more than 94 colleagues from across West Michigan have participated in this first-ever event. In fact, 67 colleagues have been trained as Table Facilitators to guide small groups through the experience.

The Living Our Values Experience is an engaging four-hour, in-person experience (not a training) that highlights specific behaviors that connect Mercy Health’s Mission and Core Values with the work we do to care for ourselves, our colleagues and the people we serve.

We call these behaviors Living Our Values actions. They are 20 critically important actions that, if used every day, will collectively improve patient satisfaction, colleague engagement and our culture of safety.

Colleagues who work on the Mercy Campus in Muskegon are reminded daily of these values thanks to the colorful banners that are displayed in the main employee parking lot.

“The North Lot is much larger than the parking lots our colleagues used in the past. Some colleagues asked for numbered or lettered banners, similar to those found at large retail store parking lots, to assist them in finding their parked cars,” said Jeff Alexander Vice President, Strategic Integration/Subsidiary Operations.

“We thought it would a wonderful opportunity to use the banners to also remind our colleagues about Mercy Health’s core values. We have heard very positive comments from our colleagues about these core value banners. I am personally proud of our value of ‘Commitment to Those Who are Poor,’ so I make it a point to park my car each day in that section of the North Lot.”

Participating in the Living Our Values Experience is mandatory for all colleagues, providers and non-providers. Our Core Values are now a part of every colleague’s performance review, so it is important for staff to understand them and practice related Living Our Values Actions every day.

Colleagues will receive a Living Our Values assignment via HealthStream prompting them to select a date, time and location to attend.

We encourage colleagues to work with their managers to ensure that their selections are conducive to both their needs and those of their departments.




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